Any business has to deal with difficult customers, particularly those annoying ones who adopt a habit of buying and returning products or always complaining to get a refund. When a customer calls back beyond the specified return period and threatens with negative reviews if not accommodated, it can be tempting to argue or stand your ground. However, by following conflict resolution strategies that prioritize empathy, negotiation, and consistency, you can defuse tense situations and maintain positive customer relationships. In this article, we'll provide tips for resolving conflicts with annoying customers over the phone and dealing with chronic complainers and buyers-returners.